SHIPPING POLICY

How does the delivery process work?
Once your order is placed on our website, our team inspects the items to ensure they are in perfect condition. After passing the final quality check, they are packed and handed over to our trusted delivery partner. If the courier is unable to reach your provided address or a suitable time, they may contact you to resolve the issue.

How are items packaged?
We are committed to safe and sustainable packaging. We use sturdy outer boxes and, wherever feasible, eco-friendly fillers in place of bubble-wrap. We continuously improve our packaging solutions to minimize plastic use while protecting your products.

What is the range of locations to which we ship?
We currently ship within [Country/Region] only. International shipping is not available at this time.

My order has been shipped. How can I track it?
After dispatch, you will receive a confirmation message (via email or SMS) with tracking details. You can track your package’s status in your account under ‘My Orders’ or using the tracking link provided.

What is the estimated delivery time?
We aim to dispatch most orders within 1-4 business days (excluding Sundays and public holidays). For items that need to be sourced directly from the brand or during high-volume sale events, dispatch may be extended; in such cases, we target dispatch within 5 business days.

My order will be shipped in multiple shipments. What does this mean?
If your order contains items from different warehouse locations, parts of it may ship separately. You will be charged shipping/CoD (if applicable) only once — at the first package you receive.

Are there any shipping charges applicable on my order?

  • Free shipping on all orders above ₹[Insert Threshold]

  • If your order value is below this threshold, a shipping charge of ₹[Insert Amount] will apply

  • Cash-on-Delivery (CoD) terms may apply and vary based on order value and customer status

Within Chennai: Delivery in 1–2 days
Across other Indian cities: Delivery in 5–7 days
No delivery charges for orders above ₹1500.